Support & Services Cancellation Policy
Version 10182024
1. Cancellation of Contracted Support Services:
- All support services are contracted for a one (1) year term.
- Cancellation requests must be made in writing and sent to our support team at support@toconnect.net, clearly stating the reason for cancellation and the effective cancellation date.
2. Early Termination Penalty:
- Cancellations made before six (6) months from the start of the contract will be subject to a penalty of 40% of the remaining contract value.
- Cancellations made between month 6 and month 7 will incur a penalty of 30% of the remaining contract value.
- Cancellations made between month 8 and month 9 will incur a penalty of 20% of the remaining contract value.
- Cancellations made between month 10 and month 11 will incur a penalty of 10% of the remaining contract value.
- Cancellations made in month 12 will not incur a penalty, but written notice is required with 30 days’ notice.
3. Prorated Fees:
- Prorated fees will be calculated based on actual service usage up to the cancellation date.
- Any additional services utilized before the cancellation date will also be billed on a prorated basis.
4. Refunds and Cancellation Processing:
- Applicable refunds will be processed within 30 days of cancellation approval.
- No refunds will be given for services already rendered or support contracts with minimum time commitments.
5. Additional Information:
- For more details on our cancellation and refund policy, visit our Refund and Cancellation Policy page.