Support & Services Cancellation Policy

Version 10182024

1. Cancellation of Contracted Support Services:

  • All support services are contracted for a one (1) year term.
  • Cancellation requests must be made in writing and sent to our support team at support@toconnect.net, clearly stating the reason for cancellation and the effective cancellation date.

2. Early Termination Penalty:

  • Cancellations made before six (6) months from the start of the contract will be subject to a penalty of 40% of the remaining contract value.
  • Cancellations made between month 6 and month 7 will incur a penalty of 30% of the remaining contract value.
  • Cancellations made between month 8 and month 9 will incur a penalty of 20% of the remaining contract value.
  • Cancellations made between month 10 and month 11 will incur a penalty of 10% of the remaining contract value.
  • Cancellations made in month 12 will not incur a penalty, but written notice is required with 30 days’ notice.

3. Prorated Fees:

  • Prorated fees will be calculated based on actual service usage up to the cancellation date.
  • Any additional services utilized before the cancellation date will also be billed on a prorated basis.

4. Refunds and Cancellation Processing:

  • Applicable refunds will be processed within 30 days of cancellation approval.
  • No refunds will be given for services already rendered or support contracts with minimum time commitments.

5. Additional Information:

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